Hostel Management System

Creating a unified system for hostel operations and guest booking, serving both staff management needs and guest-facing booking experiences.

The Challenge

Hostel operations relied on fragmented systems with separate tools for front desk, housekeeping, guest booking, and reporting. Staff wasted time switching between systems and manually synchronizing data. Guests experienced inconsistent information between the booking website and front desk, leading to overbookings and complaints.

The Process

• 1

  Conducted contextual inquiry at multiple hostel locations to understand staff workflows

• 2

  Mapped current processes and identified integration points between operations

• 3

  Designed modular staff dashboard with role-based views for different departments

• 4

  Created streamlined guest booking flow with real-time availability sync

• 5

  Developed unified notification system for staff coordination

• 6

  Built reporting dashboards for management insights

• 7

  Conducted iterative testing with both staff and guest users